I’ve long been a follower of Daniel Goleman and his writings on Emotional Intelligence who once wrote:
“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.”
Keep the end goal in mind. Those who succeed in life and business keep an eye on the big picture. This means letting go of petty perceived slights and road bumps that present themselves each and every day. When you keep the end goal at the top of your mind, it is easier to negotiate with a difficult client, create successful, win-win partnerships, and focus your energy on what is most important — not getting sidetracked by petty annoyances and putting out little fires.
Cleanse out the toxins. Good business feeds off good energy — and negative people can destroy an organization. Entrepreneurs with high EQs know there are enough positive people in the world that there is no need to waste valuable energy managing the toxic ones. Sometimes even high performers are not a good fit if they are manipulative, combative or otherwise a negative force in the office.
Both of Schiffer’s points where key fundamentals in each of the successful turnarounds I’ve been involved.
If you may be interested in learning more about Emotional Intelligence I highly recommend: